27 Jul Tips for forming long-lasting lawyer-client relationships
Developing a solid and mutually respectful client lawyer relationship helps to fulfill professional duties and makes working life much easier. Professional rules require that lawyers act honestly and fairly in the best interest of the contracting person and act with due skill and diligence in the service of the case.
5 steps to improve lawyer-client relations
There are many resources for lawyers in terms of capturing cases. One very little valued is the satisfaction of it. That is, what better than an existing customer to speak well of you with another potential? It is the now famous value of references . But how to get that effect?
Communicate clearly
The oral and written communication clear is the cornerstone of a strong relationship with the customer. If you can communicate effectively, absorb and distill the instructions and follow these in a timely and efficient manner, you will have won the battle.
Fulfill promises
A relationship with the customer can be easily sour when something is promised that can not be fulfilled , or something that has been promised is not delivered.
Manage expectations
The management of the client’s expectations from the beginning sets the tone for the entire relationship and the conduct of the case. If you sell your services excessively or the possible result at the beginning, you run the risk of losing confidence when things do not go according to plan. Provide clear and sincere advice and be realistic about the possible outcomes and costs involved in the matter.
Add value
You should always look for ways to add value in a competitive market . Either trying to provide some free advice, cross-referencing services or offering useful and informative emails relevant to your clients’ industry.
Showing that you care about your feelings and thoughts is also very useful. Take some time to talk about the client’s life and non-legal issues .
Be authentic
By dealing with clients regularly and facing ethical and professional dilemmas on a daily basis, you will develop your own unique style . Remember that honesty, integrity and courage are crucial. You must honestly tell the people who hire you what you think about the merits of the case, based on the consideration of the applicable law and the relevant facts. They will respect you more for your sincerity.
If you manage to make these skills a part of your daily practice, you will be building solid and beneficial relationships with clients, which will last throughout your career. At the end of the day, almost 92% of consumers blindly trust the opinion of others when purchasing a new service. It is something that can be extrapolated to the hiring of lawyers.
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